Votre mission :

We are seeking an experienced Field Service Engineer located in the US who will play a pivotal role supporting our growing customer base in North America. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for someone with experience troubleshooting instrument issues involving software, hardware and chemistry. This individual should have the ability to repair and maintenance instruments in the field.

Missions & main duties

-    Ensure the installation, maintenance, qualification, and troubleshooting of Stilla Technologies' PCR instruments in compliance with contractual commitments.
-    Handle customer inquiries, track requests through a ticketing system, and close customer tickets.
-    Coordinate preventive maintenance and field modifications on customer instruments.
-    Develop, regularly communicate, and execute action plans that address customer issues effectively.
-    Operate with a constant focus on customer satisfaction.
-    Be available on-call during FAS team trips or when another support team member is unavailable.
-    Handle incoming customer calls regarding instrument usage and provide training when necessary.
-    Adhere to safety guidelines and all Quality System procedures while contributing to its improvement.

Votre profil :

-    Bachelor’s degree with a minimum of 3 years of successful field service experience
-    Experience in electronics or life sciences instrumentation in a technical field
-    Proven ability to take ownership of customer issues
-    Strong time management, problem solving, organizational and relationship building skills
-    Ability to travel up to 80% - US, Canada and France
-    Proficiency in English required, proficiency in French is an advantage
-    Compliance with customer laboratory safety and conduct protocols
-    Dynamic and agile self-organized team player   
-       Base Salary Range - $105,000-$120,000

A propos de Stilla Technologies :

Stilla Technologies is a pioneering leader in digital PCR solutions, known for our innovative Crystal Digital PCR™ and the groundbreaking Nio system. We are committed to pushing the boundaries of genomics, empowering researchers and professionals with reliable, precise, and user-friendly solutions.